FAQ

Exchange/Returns Policy

What’s your return policy?

We don’t currently offer returns and exchanges, but if there’s something wrong with your order (misprinted, wrong item, damaged, or defective), please let us know within 10-days of receiving the items by reporting an issue claim

Do you offer refunds?

Refunds are only offered to customers who receive the wrong items or damaged items. If any of these apply, please contact us within 10-days of receiving the items and report an issue claim at www.charmaineduckie.com/report-an-issue with photos of wrong/damaged items, your order number, and any other details you may have about your order, and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would

If it fits better, check out our sizing charts—we have one for every item in our store's product description section.

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at report an issue claim within 10-days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one or issue a refund!

What is the Return Process?

To return an item, please complete the report an issue claim form to obtain a return merchandise pre-authorization (RMP). Please include the order number, issue with the item, and the reason for the return, along with images of the product, and we will get back to you promptly.

After receiving an RMP, please place the item securely in its original packaging and mail your return to the following address within 14 days of receiving the authorization:
Duckie Enterprise Returns
11201 Ed Brown Rd,

Charlotte, NC, 28273
United States

This address should be used only for product returns. All other types of correspondence (notices, letters, etc.) sent to this address will be returned to the sender.

Please note you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Returns Timeline

Any claims for misprinted/damaged/defective items must be submitted within 10-days after the product has been received. All products must be returned within 30 days after they have been received.

For packages lost in transit, all claims must be submitted no later than 10-days after the estimated delivery date. All products must be returned within 30 days after they have been received.

Claims deemed an error on our part are covered at our expense. Report an issue claim HERE.

Delivery FAQ's

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they
apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them.

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us and report an issue claim with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Orders FAQ's

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at report an issue claim.

I received a wrong/damaged product. What should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please report an issue claim https://www.charmaineduckie.com/report-an-issue within 10-days time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Privacy Policy

SECTION 1 - HOW DO WE HANDLE YOUR INFORMATION?
As a part of the buying and selling process, we gather personal information from you, including your name, address, and email address, when you make a purchase from our store.

By exploring our store, your computer's internet protocol (IP) address is automatically obtained to gather insights about your browser and operating system. This information assists us in understanding your browsing experience better.

If you agree, we would like to send you emails regarding our store, the latest product releases, and other relevant updates.

SECTION 2 - CONSENT
How do you obtain my consent?
By providing personal information to us, such as for completing a transaction, verifying a credit card, placing an order, arranging delivery, or returning a purchase, you are giving us consent to collect and utilize that information solely for the intended purpose.

In the event that we require your personal information for additional purposes such as marketing, we will either directly seek your consent or offer you the option to decline.

What is the process for withdrawing my consent?
If you decide to change your mind after opting in, you have the option to withdraw your consent for us to contact you or to continue collecting, using, or disclosing your information. You can do this at any time by reaching out to us at info@charmaineduckie.com.

SECTION 3 - DISCLAIMERS
Your personal information may be disclosed in the following circumstances: when mandated by law or if you breach our Terms of Service.

SECTION 4 - WIX
Wix Inc is the hosting platform for our store, enabling us to offer our range of products and services for online purchase.
Wix securely stores your data using its data storage, databases, and the Wix application. They employ a firewall to ensure that your data remains safe and store it on a server with high-security measures in place.

Payment:
When you opt for a direct payment gateway to finalize your purchase, Wix automatically saves your credit card information. This data is encrypted following the highest security standards - the Payment Card Industry Data Security Standard (PCI-DSS). Rest assured that your purchase transaction information is retained only for the duration required to complete the transaction. Once the process is finished, your purchase transaction details are promptly deleted.

The standards set by the PCI Security Standards Council, a collaboration of major brands such as Visa, MasterCard, American Express, and Discover, are followed by all direct payment gateways. These gateways ensure adherence to the PCI-DSS guidelines. PCI-DSS requirements are in place to ensure that our store and its service providers handle credit card information securely.

SECTION 5 - THIRD-PARTY SERVICES
With third-party services, we mean any services, applications, or content provided by a third-party that are integrated into our platform. We may utilize third-party services to enhance the functionality of our platform or to provide additional features to our users. These services may include, but are not limited to, payment processors, social media integration, analytics tools, and content management systems.

When you use our platform, you understand and agree that some of your information may be shared with these third-party service providers. The information shared is limited to what is necessary for the proper functioning of the third-party service and is always in accordance with our privacy policy.

Please note that these third-party services have their own terms of service and privacy policies. We recommend reviewing these policies before using any third-party services integrated into our platform. We do not have control over the practices and policies of these third-party service providers.

Any interactions or transactions you have with third-party services are solely between you and the third-party service provider. We are not responsible for any issues, damages, or liabilities arising from your use of third-party services.

In the event that a third-party service becomes unavailable or terminates their integration with our platform, we may choose to remove or replace the service without prior notice. We will make reasonable efforts to minimize any inconvenience caused by such removal or replacement.

To the extent permitted by applicable laws, we disclaim all warranties, representations, and liabilities related to the use of third-party services. We encourage you to exercise caution and use your own judgment when engaging with third-party services on our platform.

By using our platform, you acknowledge and agree to these terms regarding third-party services. If you do not agree to these terms, please refrain from using any third-party services integrated into our platform.

Typically, the third-party providers we utilize will only gather, utilize, and reveal your information to the extent required for them to carry out the services they offer us.

However, please note that certain third-party service providers, including payment gateways and other payment transaction processors, have their own privacy policies regarding the information we need to share with them for your purchase transactions.

We advise you to go through the privacy policies of these providers to gain insight into how they will handle your personal information.

Please bear in mind that some service providers may operate in a different jurisdiction than either you or us. If you choose to proceed with a transaction that involves a third-party service provider, your personal information may be subject to the laws of the jurisdiction(s) where that service provider or its facilities are located.

For instance, if you live in Canada and your transaction is handled by a payment gateway situated in the United States, your personal information utilized to complete that transaction could potentially be exposed according to United States laws, such as the Patriot Act.

When you navigate away from our store's website or are redirected to a third-party website or application, this Privacy Policy and our website's Terms of Service no longer apply to you.

There are hyperlinks available on this webpage:
By clicking on links within our store, there is a possibility of being redirected to external websites. It is important to note that we cannot be held accountable for the privacy practices of these other sites. We strongly advise you to review their privacy statements before proceeding.

SECTION 6 - SECURITY
Our company takes security seriously and implements multiple layers of protection to safeguard your information. We use industry-standard encryption technology to secure data transfers and storage, protecting your sensitive information from unauthorized access.

Access to your information is restricted to authorized personnel only, who are subject to strict confidentiality agreements. We regularly monitor and review our security protocols to stay up to date with the latest advancements and best practices in data security.

In addition, we have implemented firewalls and intrusion detection systems to prevent unauthorized access to our systems. Our servers are located in secure facilities that are equipped with physical security measures, such as 24/7 surveillance, access controls, and backup power supplies.

We also conduct regular backups of your data to minimize the risk of data loss. These backups are encrypted and stored in separate locations to ensure the highest level of data protection.

In the event of a security breach, we have an incident response plan in place to address the issue promptly and minimize any potential impact. We will notify you of any security incidents that may affect your data and take immediate action to resolve the situation.

By implementing these security measures, we strive to provide a secure environment for your data and maintain the trust you have placed in us.

We employ necessary measures and adhere to established industry standards to safeguard your personal information from any potential loss, misuse, unauthorized access, disclosure, alteration, or destruction.

When you furnish us with your credit card details, we employ secure socket layer technology (SSL) to encrypt the information. It is then stored using AES-256 encryption. Although no method of transmitting data over the internet or storing it electronically can guarantee 100% security, we adhere to all PCI-DSS requirements and incorporate other widely accepted industry standards for enhanced protection.

Section 7 - Cookies
Cookies are small files that are stored on a user's computer when they visit a website. They are used to track and analyze their browsing behavior, preferences, and other information. We use cookies to enhance the user experience on our website. They help us remember user preferences, such as language settings, and personalize the content that is displayed to them. Cookies also enable us to track website usage and gather valuable information that helps us improve our website and services.

By using our website, you consent to the use of cookies as described in this section. However, if you wish to disable or limit the use of cookies, you can do so through your web browser settings. Please note that disabling cookies may affect the functionality and user experience of our website.

We may also use third-party cookies, provided by trusted partners, to gather statistical information about website traffic and usage patterns. These cookies are not under our control, and we encourage you to review the privacy policies of these third-party services for more information on their use of cookies.

It is important to note that cookies do not contain personal information that can identify you as an individual. The information collected through cookies is general and used for analytical purposes only.

We are committed to ensuring the privacy and security of our users' information. For more details on how we handle and protect your personal data, please refer to our Privacy Policy.

If you have any further questions or concerns regarding our use of cookies, please contact us at info@charmaineduckie.com

Section 8 - Legal Age for Consent
By accessing this website, you acknowledge that you are either of legal age in your state or province of residence or have reached the legal age, and that you have provided us with consent to allow any minors under your care to use this site.

SECTION 9 - MODIFICATIONS TO THIS PRIVACY POLICY
We reserve the right to revise, amend, or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on this website. It is advisable that you review this Privacy Policy periodically to stay informed about any changes we make. By continuing to use this website after any modifications to this Privacy Policy, you agree to be bound by the updated policy.

Please note that we may revise this privacy policy at any time, therefore it is recommended that you regularly review it. Any changes or clarifications will be in effect as soon as they are published on our website. In case there are significant modifications to this policy, we will notify you here to ensure you are aware of the information we collect, how it is used, and if and when it is disclosed to others.

In the event of an acquisition or merger involving our store, your information may be transferred to the new owners. This transfer is necessary to ensure uninterrupted product sales and continued service to you.

If you have any questions or need more information, please feel free to reach out to us. We are here to assist you. You can contact us using the information provided below.

If you have any requests such as accessing, correcting, amending, or deleting your personal information in our records, filing a complaint, or seeking more information, please feel free to reach out to our Privacy Compliance Officer at info@charmaineduckie.com.

Duckie Enterprise